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British family 'demanded white staff at Florida hotel'

Owen Bowcott and Richard Luscombe The Guardian 04/23/2010 22:28
Ritz-Carlton’s Naples hotel, where staff were allegedly prevented from serving the family.

Ritz-Carlton’s Naples hotel, where staff were allegedly prevented from serving the family.


A British family has been banned from staying at a chain of luxury hotels after allegedly requesting not to be served by "people of colour" at a Florida resort.



The demand, allegedly lodged by the family on arrival, has emerged in a claim by a Haitian-born waiter against the Ritz-Carlton hotel in Naples, Florida. The family, named by the hotel as the Morgans, are said to have checked in on 29 February.

According to the writ, the hotel – at the direction of its managing director, Edward Staros – recorded on its computers the "preference" that the family not be served by "people of colour" or staff with "foreign accents". The note reportedly added: "This couple is very very prejudice".

The claimant, Wadner Tranchant, 40, a naturalised US citizen who has worked at the Ritz-Carlton for 15 years, said that on 12 March the hotel "instructed the serving staff regarding the stated prejudice of the Morgan family" when they reserved a table in the restaurant. Tranchant's attorney, Michael McDonnell, told the Guardian: "As a lawyer you are required to conduct an investigation before taking a case, and we have done that. There are a number of witnesses to support his story."

Tranchant is still employed at the Ritz-Carlton despite his lawsuit against the hotel chain, McDonnell said.

The lawsuit seeks more than $75,000 (£49,000) in compensation for Tranchant, who was "humiliated, embarrassed, frightened, intimidated, subject to undeserved shame and suffered severe emotional distress". No date has been set for a hearing. The hotel has 20 days from when the lawsuit was filed on Tuesday to submit a formal response.

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